We're here to help you. If you have any questions about the product, delivery time or after-sales service, please contact us.

 

Below, the most frequently asked questions from our clients:

1. What distinguishes our metal beds from the cheaper Chinese substitutes?

  • Solid, stable construction of metal beds, which guarantees that the product will not lose its usability for many years.
  • The highest quality of materials used.
  • 100% Polish production, all our metal beds are made in our factory.
  • Modern, unique design of metal beds, thanks to cooperation with renowned designers.
  • 5-year warranty for all metal beds
  • Many years of experience. We employ only qualified employees with many years of experience.
  • A wide range of metal beds and other products.
  • The possibility of producing a metal bed according to the author's individual project
  • The possibility of producing metal beds in non-standard dimensions or colors available in the RAL palette
  • Secure payments - via przelewy24
  • The possibility of buying in installments thanks to Santander Consumer Bank.
  • Timely delivery - we always specify the exact delivery date.
  • Full support at every stage of the contract - by contacting us, you will get full support about the ordered product.

 

2. How long does it take to deliver a metal bed?

Because all the metal beds are handmade in our factory, for individual orders, the delivery usually takes up to 4 weeks from placing the order. Often, the term is much shorter. The delivery time depends on the current stock, type of product and the selected color of the metal bed. Other products are usually delivered within 48 hours of order.


3. Can metal beds creak?

Thanks to the use of the highest quality materials, precision of the solid bed frame and the use of additional reinforcements, our bedroom metal beds will not creak.

4. How to order an unusual color of a metal bed?

When ordering a selected metal bed, you can choose from six standard colors: anthracite, black, white, silver, gray and brown. You can also choose one of the colors available in the RAL palette. If you would like to choose non-standard color of metal bed, please left us  appropriate information in the order form, by e-mail or by phone.

5. How can I place an order?

-via e mail kontakt@timetobed.pl, 24/7, we will reply immediately, maximum on the next working day

-online- through our online shop timetobed.pl

- telephone - please contact us at 575852505 from Monday to Friday from 8:00 to 16:00.

6.Can I change an order after placing?

Unfortunately, the order can not be changed directly in the online system. It is possible through direct contact with our company at number 575852505, via e-mail contact: kontakt@timetobed.pl or using the contact form.


7. How can I cancel my order?

You can cancel the order by contacting our company directly on 575852505, by e-mail: kontakt@timetobed.pl or using the contact form.

8. What if you want to return the parcel?

According to the consumer's law, it is possible to return the goods without giving any reason within 14 days of placing the order. The return of the goods is possible when the goods have not been used and are not damaged in any way. Shipping costs are covered by the buyer. The package should be carefully packed, contain the purchase document: fv or receipt and a letter of withdrawal from the contract on which your data will be provided for the transfer (account number, contact details). When we receive the parcel, the compliance of the returned shipment with the order will be verified. The refund will be made within 14 days of receipt of the product being complained about. The return includes the price of the purchased goods.

9. How to proceed in case of damage, lost parcel by courier? The parcel must be checked in the presence of the courier. Please contact our customer service department immediately: 575852505 and make a complaint protocol in the presence of the courier. A signed and completed report, please send an email: kontakt@timetobed.pl

10. Will the ordered metal bed be brought in and lodged in the apartment?

For shipments over 30 kg, the courier is not obliged to bring the parcel directly to the house. In order to meet the expectations of our customers, we introduced the service of bringing and installing a metal bed in the amount of PLN 100. Please inform us accordingly by contacting our company directly at 575852505, by e-mail: kontakt@timetobed.pl or using the contact form.

11. Is it possible to picked up the bed personally?

You can pick up a metal bed at our headquarters: 83-430, Stara Kiszewa, ul. Kościerska 41

12. Are my personal informations secure?

We collect and process all personal data in accordance with applicable regulations. We do not share personal data with third parties.